Privacy Policy

Effective Date: 23/07/25

At The Club House we value your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website: www.theclubhouses35.com

1. Information We Collect

We may collect the following types of information:

Personal Information: When you make a reservation, sign up for our newsletter, or contact us through forms, we may collect your name, email address, phone number, and other relevant details.
Usage Data: We may collect information about how you use our website, such as your IP address, browser type, pages visited, and the time and date of your visit (via cookies or analytics tools).

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries or reservation requests
Send you updates or promotional offers (if you opt-in)
Improve our website and services
Comply with legal obligations

3. Cookies

Our website may use cookies to enhance user experience and collect usage data. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third-party service providers (such as reservation platforms or email marketing tools) only to the extent necessary to provide our services.

5. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections or deletions
Withdraw your consent (if applicable)
Lodge a complaint with a data protection authority

6. Data Security

We take reasonable precautions to protect your personal information from loss, misuse, or unauthorized access.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

The Club House

Lound Side

Chapeltown

Sheffield

S35 2US

10 Call Recording Policy Notice

Please be aware that telephone calls to and from our premises may be recorded for the following purposes:

To confirm bookings or orders
For staff training and quality monitoring
To resolve enquiries or disputes accurately

Call recordings are stored securely and are only accessible by authorised personnel. We retain recordings only for as long as necessary to fulfil the purposes above, after which they are securely deleted.

By continuing with the call, you consent to this recording.